Privacy Policy
How Apex Climate Solutions handles the information you share with us.
Information We Collect
When you request service, book an appointment, or contact us, we collect the information you provide directly: your name, phone number, email address, service address, and details about the issue you are experiencing. We also keep a record of your bookings and service history so future visits are easier.
How We Use It
We use your information to schedule and confirm appointments, dispatch technicians, communicate about your service request, maintain your service history, and respond to your questions. We do not sell your personal information to third parties.
Contact Consent
When you submit a booking or contact form, you agree to the following: I agree to be contacted about this service request by phone, text, or email.
Text Messages (SMS)
If we contact you by text message about a service request, the following applies: Message and data rates may apply. You can opt out at any time.
Voice Assistant (AI Dispatcher)
If you choose to speak with our AI dispatcher, your microphone starts only after you agree to the call notice and press “Yes, Start Call.” The call is transcribed by our conversational voice provider (ElevenLabs) to understand your request; the audio is not kept. The voice call itself does not create a service request — to save your request for our team, use the online booking form. Do not share payment card numbers or sensitive medical information with the assistant. You can end the call at any time and book online or call us instead. ElevenLabs keeps call transcripts for 30 days, after which they are deleted. Call audio is not stored.
Data Retention
We retain customer and service records for as long as they are needed to provide service, maintain your history, and meet ordinary business record-keeping needs. You may ask us to update or correct your information at any time.
Security
Access to customer information is limited to the staff who need it to schedule, dispatch, and complete your service. We use reasonable administrative and technical measures to protect the information we hold.
Questions
If you have questions about this policy or your information, contact us at our contact page or (555) 013-4477. Our mailing address is Austin, TX.
This policy may be updated as our services change. The version on this page is the current one.