Privacy Policy

Information We Collect

When you request service, book an appointment, or contact us, we collect the information you provide directly: your name, phone number, email address, service address, and details about the issue you are experiencing. We also keep a record of your bookings and service history so future visits are easier.

How We Use It

We use your information to schedule and confirm appointments, dispatch technicians, communicate about your service request, maintain your service history, and respond to your questions. We do not sell your personal information to third parties.

Contact Consent

When you submit a booking or contact form, you agree to the following: I agree to be contacted about this service request by phone, text, or email.

Text Messages (SMS)

If we contact you by text message about a service request or a missed call, the following applies: Message and data rates may apply. You can opt out at any time.

Voice Assistant (AI Dispatcher)

If you choose to speak with our AI dispatcher, your microphone starts only after you press “Continue and Allow Microphone.” Audio is processed by our conversational voice provider (ElevenLabs) to understand your request. A transcript summary and the details you confirm — name, phone number, address, service needed, the issue, and any preferred time — are stored with your service request so our team can follow up. Do not share payment card numbers or sensitive medical information with the assistant. You can end the call at any time and book online or call us instead. Voice records follow the same retention schedule as other service-request records.

Data Retention

We retain customer and service records for as long as they are needed to provide service, maintain your history, and meet ordinary business record-keeping needs. You may ask us to update or correct your information at any time.

Security

Access to customer information is limited to the staff who need it to schedule, dispatch, and complete your service. We use reasonable administrative and technical measures to protect the information we hold.

Questions

If you have questions about this policy or your information, contact us at service@apexclimatesolutions.com or (555) 013-4477. Our mailing address is 4120 Meadowbrook Lane, Springfield, IL 62704.